Why haven’t I received my transfer yet?

Delivering your funds on time is a top priority for TANGGapp, but delays may occur for a few reasons:

1. First-time transaction & identity verification
   If you’re sending money for the first time, we may need to verify your identity for added security. If this is the case, you will receive an email with a secure form to complete.

2. Recipient needs to link their bank account or e-wallet
   If your recipient hasn’t linked their bank account or e-wallet, the transfer will be delayed. The app will notify you of the missing information, and we will also email your recipient with instructions.

3. Issues with our bank partner
   Occasionally, banks may take longer to process deposits. This can be due to network issues, discrepancies in the recipient’s banking details, or delays caused by holidays. If needed, we may request your recipient to link a different bank account to retry the transaction.

4. Transfer initiated during weekends or bank holidays
   Transfers over PHP 50,000 may take longer to process if sent during weekends or holidays. Rest assured, your transfer will be completed once regular banking operations resume.

If your transfer is delayed, please check your account details and contact TANGGapp support if needed. We’re here to help!